Shipping and Return Policy

At Kamlan Gems, we prioritize the utmost satisfaction of our valued customers. We have established a comprehensive shipping and return policy to ensure a seamless shopping experience. Please take a moment to familiarize yourself with the following terms and conditions:

Handling and Processing Time: Once you have placed an order, please allow us 1-2 business days for order processing and documentation.

Shipping Methods: We offer two shipping methods for your convenience:

Registered Air Mail (7-30 working days): This method is available at a free of cost.

EMS (5-14 days): For faster delivery, we offer EMS at a free of cost. Please note that any country entry or import taxes applicable in the buyer's country are the responsibility of the buyer. We kindly request you to settle any such charges accordingly.

In case of postal delays or any other shipping-related issues, we encourage you to reach out to our dedicated customer service team at [email protected] or by calling +943131540. Rest assured, we are committed to resolving any problems promptly to ensure maximum customer satisfaction.

Return/Exchange Policy: We understand that sometimes a product may not meet your expectations. If you receive an item that does not match the description, please contact us immediately at [email protected] or by calling +94773131540 before returning the item.

Our team will make every effort to resolve the issue satisfactorily. If we are unable to do so, we will gladly refund the full payment once the item has been returned to us.

Buyer-paid returns are accepted within 14 days after the item has been delivered. We kindly request you to initiate the return process within this timeframe

We value your trust in our products and services and strive to provide you with the best experience possible. If you have any further questions or concerns regarding our shipping and return policy, please do not hesitate to contact us. Your satisfaction is our top priority.

Thank you for choosing Kamlan Gems as your trusted online gem provider.