Last Updated: November 18, 2024

Our Commitment to Your Privacy

At Kamlan Gems, we take the protection of your personal information seriously. As a trusted source for certified gemstones, we understand the importance of maintaining the confidentiality and security of your data. This privacy policy explains how we collect, use, protect, and handle your information.

Information We Collect

Personal Information

• Name and contact details
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely through authorized payment providers)

Transaction Information

• Purchase history
• Order details
• Gemstone certificates
• Communication preferences

Technical Information

• Browser type
• Cookies and usage data

How We Use Your Information

Essential Operations

• Processing your orders
• Shipping purchased items
• Providing order updates
• Issuing gemstone certificates
• Communicating about your purchase

Service Enhancement

• Improving our website experience
• Personalizing your shopping experience
• Responding to customer service inquiries
• Sending relevant product recommendations
• Managing your account

Security and Legal Compliance

• Preventing fraudulent transactions
• Verifying identity
• Complying with legal obligations
• Maintaining secure business operations

Data Protection

We implement robust security measures to protect your information:

• SSL encryption for all transactions
• Secure payment gateway integration
• Regular security audits
• Limited access to personal data
• Industry-standard firewalls and security protocols

Information Sharing

We never sell your personal information. We share data only with:

• Authorized shipping partners for delivery
• Payment processors for transactions
• Legal authorities when required by law
• Service providers bound by confidentiality agreements

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your personal data
• Lodge privacy concerns

Cookies Policy

We use cookies to:

• Maintain your shopping cart
• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide secure browsing

You can control cookie settings through your browser preferences.

International Data Transfers

For customers outside the United States, please note that your information may be transferred and stored on servers in different countries, always maintaining strict security standards.

Changes to Privacy Policy

We may update this policy periodically. Significant changes will be notified via:

• Email notification
• Website announcements
• Account updates

Legal Compliance

This privacy policy complies with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable data protection laws

Your Consent

By using our website and services, you consent to this privacy policy. You may withdraw consent at any time by contacting us.

Kamlan Gems is committed to protecting your privacy while providing exceptional service in the luxury gemstone market.