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Shipping & Return Policy
Our Commitment to Your Satisfaction
At Kamlan Gems, we understand that purchasing precious gemstones online requires trust and confidence. That’s why we’ve created a transparent, customer-focused shipping and return policy to ensure your complete peace of mind.
Free Shipping Options
Your precious gemstones deserve the safest journey to you. We are pleased to offer free shipping worldwide on all orders:
✈️ Standard Free Shipping
- Delivery Time: 7-30 working days
- Cost: FREE
- Full tracking provided
- Insurance included
🚀 Express Priority Service
- Delivery Time: 5-14 days
- Cost: FREE
- Priority handling
- Enhanced tracking
- Comprehensive insurance
Order Processing
- Swift 1-2 business day handling time
- Careful documentation and certification
- Secure packaging for maximum protection
- Full tracking information provided
Your Protection Guaranteed
🛡️ Secure Delivery
- Every shipment is fully insured
- End-to-end tracking
- Signature confirmation required
- Professional packaging for maximum protection
✅ Satisfaction Guarantee
- 14-day return window
- Full refund policy for items not matching description
- Dedicated customer support throughout the process
International Customers
Please note that import duties or taxes in your country are not included in our prices. These charges are the buyer’s responsibility.
Easy Returns Process
We want you to be completely satisfied with your purchase. If you receive an item that doesn’t match our description:
- Contact us immediately at sales@kamlangems.com or +94773131540
- Our team will guide you through the return process
- Return shipping to be organized
- Full refund processed upon receipt
Here to Help
Our dedicated customer service team is ready to assist you:
- Email: sales@kamlangems.com
- Phone: +94773131540
- Response time: Within 24 hours
- Professional support in resolving any concerns
Our Promise
Your satisfaction is our priority. We stand behind every gemstone we sell with:
- Guaranteed authenticity
- Accurate descriptions
- Free secure shipping
- Responsive support
- Fair return policy
Shop with confidence at Kamlan Gems – your trusted source for certified precious stones.
